FAQ

FAQ

QUESTIONS REMAINING?

 

We have compiled the questions that concern you the most here.

 

What is RIO?
Comprehensive information on RIO available here
Why does RIO provide an online shop for hardware products?
To round-out our RIO range of products and services, we have tested the most popular hardware – adapted to the services offered in the RIO market place – and prepared them for you here, RIO-certified, in order to let you choose, in accord with our “choose your own device“ approach, the device that best supports you in your core tasks. The appropriate services for your hardware can be found at RIO.CLOUD.
What hardware can be acquired through the RIO Hardware Shop?
The product portfolio includes current mobile end devices such as, e.g. smartphones, tablets or navigation devices as well as suitable accessories.
Who is ENO and why is ENO involved in the transaction of my order?
To ensure the best possible shopping experience for you, we have ENO on our side as a competent partner with years of experience in the area of telecommunications distribution, operating the RIO Hardware Shop for us.
How do I place an order?
Similar to Amazon, the customer has the opportunity to browse in the shop for all available products, registration is necessary only for actual order placement.
What is special about the TomTom Bridge device?
The TomTom Bridge is a navigation device that forms the perfect base for using our RIO Connect App. In addition to navigation, the driver can use the Bridge for his order management and communications with the dispatcher.
How do I use the RIO Connect App on the TomTom Bridge?
Download and updates to the RIO Connect App take place via the TomTom Bridge app store, available “out of the box” on the TomTom Bridge device. Comprehensive information on download and updates for the RIO Connect App can be obtained on the product page for the TomTom Bridge device.
My hardware, which I acquired via the RIO Hardware Shop, is defective/no longer functions. What can I do? Who will handle the product defect liability?
Our RIO Customer Care Hotline will gladly support you at the following number: 00800 225 507 46.
You will receive an application for the return that you send back filled in. Next, a return sending number will be provided, which you will reference when sending back the defective item.
How long is the warranty period for my hardware?
The warranty period varies from manufacturer to manufacturer.
Our RIO Customer Care Hotline will gladly support you at the following number: 00800 225 507 46
I am still waiting for my order to be completed. How can I know the delivery status of my ordered goods?
Our RIO Customer Care Hotline will gladly support you at the following number: 00800 225 507 46
We were not able to fulfil your expectations on one occasion, in terms of the ordering process? Do you have recommendations for improvement?
Please feel free to make use of our RIO Customer Care Hotline 00800 225 507 46.
Is there a hotline that I can use for questions?
Our RIO Customer Care Hotline will gladly support you at the following number: 00800 225 507 46.
We are most happy to serve you further in German, English, French, and Polish.
Can I also reach the RIO Hardware Shop using my mobile device?
Access is possible via your mobile device.
Are my data safe with ENO?
Sharing is caring. Of course, all data are treated with the greatest respect and concern for data protection. The RIO Hardware Shop fulfils all legal requirements for data protection according to the data protection agreement.
What advantages do I enjoy if I share my data with RIO?
Your consent to transfer data to TB Digital Services GmbH / MAN Truck & Bus AG (RIO) allows us to create specific offers tailored to your needs. Furthermore, we are in a position to support you faster for questions or issues.
To what countries can I have my goods delivered?
You can easily have your good delivered to the following countries: Germany, Belgium, Denmark, Luxembourg, Austria, France, Italy, Finland, Ireland, Portugal, Sweden, Spain, Bulgaria, Estonia, Latvia, Poland, Romania, Czech Republic, Slovakia, Slovenia, Hungary, Greece, Netherlands, Great Britain, Switzerland and Norway.

 

If you have further questions or comments regarding our products or services, please make use of our RIO Customer Care Hotline: 00800 225 507 46